Shipping & Refunds

You can trust that your order will be quickly processed and safely delivered.

We can ship products virtually anywhere in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your destination.

Our products are made-to-order and will typically ship out in 1-3 business days. Handling and processing for any orders placed on/near weekend and/or public holidays may be postponed and will be continued the following business day.

All items will be shipped from United States and China (depending on choice of delivery method, location, and/or item availability) by USPS and SF Express for international shipments. Shipped from China will be using USPS Commercial ePacket® (US destinations only). Estimate delivery time will be appeare when you choose the delivery service. The delivery service options will appear according to the selected design and your location.

Please also note that delivery times are estimate and may not be the actual delivery standard experienced. It may also require extra transit time because of unforeseen delays.

Estimated delivery time applies only to the major cities or office of mail exchange. Please allow more time for destinations beyond that. Packages may subjected to customs inspection and clearance. Time for delivery shall not be of the essence unless previously agreed by us in writing.

Collections and deliveries are not made on bank holidays and/or weekends. Please allow additional time if ordering on or near public holidays or during sale periods.

Make sure you enter your shipping address correctly as once it has been received and the product is dispatched, we cannot alter the address and you will be charged the standard applicable postage rate for reshipment.

We recommend customers to fill out phone numbers on shipping address. Phone numbers will be used for delivery purposes only. We promise we will never share, sell, lease, trade, or using phone numbers for marketing purposes.

SHIPPING

Our shipping charges are determined by the quantity and/or weight of your order and shipping method selected, including sales tax (if applicable). Our charge for shipment may not represent the actual cost paid by us to our courier. 

Please be aware that the shippers may charge a customs handling fee, and that your country's customs office will probably charge separate import fees and taxes. These may come as a bill arriving a week or more after you receive your package. For all shipping methods there may also be fees charged by other organizations working with your country's post office. You are responsible for paying these fees. Contact us if you have any inquiry about product shipment

AVERAGE DELIVERY TIME

Country

Estimate Delivery Time

United States

USPS ePacket (5 - 15 days)

USPS Express (3 - 7 days)

EMS Express (3 - 7 days)

Canada

5 - 16 days

United Kingdom

5 - 17 days

Australia

5 - 17 days

Germany

5 - 17 days

Italy

5 - 17 days

Spain

5 - 17 days

Asia

5 - 21 days

Rest of the world

5 - 21 days

 

 

 

 

 

 

 

 

 

 

 

 

Please also note that delivery times are estimate and may not be the actual delivery standard experienced. It may also require extra transit time because of unforeseen delays. Please allow 2 - 4 weeks for delivery due to high demand.

Estimated delivery time applies only to the major cities or office of mail exchange. Please allow more time for destinations beyond that. Packages may subjected to customs inspection and clearance. Time for delivery shall not be of the essence unless previously agreed by us in writing.

Deliveries are not made on bank holidays and/or weekends. Please allow additional time if ordering on or near public holidays or during sale periods.

If you need fast shipping, please chose option DHL express or EMS express with estimate delivery time between 3 - 5 business days. If you chose this option, you need to pay more expensive than regular package. If you choose this option, we will prioritize shipping using DHL. But, because DHL has some regulations on the products to be shipped, we will transfer shipping using EMS express directly if your order does not meet DHL regulations.

IMPORTANT : When the item arrives at the buyer's home but there is no one at home, please be able to allow the neighbor to sign your item. Then when you receive a notification about the delivery and you can't find it, please contact your neighbor about your item.

Shipping Method for USPS Express. There is limitation for 3D case order, especially for the product which is contains brand image cannot using this shipping method. We will change the shipping method unilaterally using USPS by ePacket if there is an order for 3D case with brand image. So, we will refund the difference price for that shipping method.

REFUND POLICY

Jocases are committed to quality products and gaining your highest satisfaction.

We welcome feedback, both positive and negative as this will help us provide a better service and product in the future. If we are not aware of a problem we cannot rectify it.

If you are dissatisfied with your order, you can request for a prompt refund or item replacement within 2 business days of receipt of package. Refund will be credited in the amount of item prices excluding shipping charges, in the same form as the original payment type. Item replacement will be arranged at no cost. Return of original item is not required.

To be eligible for a refund or replacement, your item must be unused and in the same condition that you received it. Our refund and replacement policy are eligible only for incorrect and/or defective item(s). We cannot accept any claims if it is a result of item type or model that was mistakenly chosen by purchaser.

To file your claim, send us an email at sales.jocases@gmail.com. We require at least a photograph of the item and the receipt or proof of purchase to complete your claim. Once your claim is received and inspected, we will send you an email notification of the approval or rejection of your claim.

We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.

CANCELLATIONS

By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of transaction that have been fulfilled will be rejected. Cancellation request only receive before 24 hours from ordering time.